Intended use and purpose

General purpose

The purpose of the developed language is to provide the assessors with an easy way of assessing and visually displaying company performance metric ratings.

Combining metrics

Metrics can be taken from different business domains. For example, assessing user satisfaction metrics and financial performance metrics can be combined in order to get an overall assessment of the electronic banking web platform.

Assessment methodology

The assessment methodology is based on fuzzy membership functions. Upon completing the calculation, i.e. the assessment process of selected fuzzy metrics, the visual and numerical results are presented to the assessor. In the end, the assessor can investigate the assessment results both by investigating numerical results and investigating the graphical metrics representation.